Welcome to Helios: New Hire Orientation

A video-based onboarding experience for all new hires at a commercial HVACR provider, one operating company within a decentralized network. In a network like this, there is no single culture to install: every company carries its own history, values, and standards on top of what the enterprise provides. I partnered directly with Helios leadership to design an orientation that reflects their identity, pairing it with enterprise best practices and the technology to execute — hands-on support that builds the relationship as much as the deliverable. The course covers culture, structure, conduct, and pay in the order a new hire actually worries about them: what do we stand for, who has my back, what's expected of me, and how do I get paid.

This sample shows four design decisions:

• Every scene pairs video with a visible transcript, so a distributed workforce can learn on a phone in a truck, sound on or off, and accessibility is built in rather than bolted on.

• The organization is taught as an inverted pyramid, with frontline employees at the top and every support team underneath, so structure itself delivers the culture message.

• Knowledge checks are built from real moments rather than definitions: a missing part on site, a forgotten pair of safety glasses, a 7 a.m. shift you're too sick to make.

• And even compliance content asks for judgment, not recall. The Code of Conduct check rewards recognizing that starting a job without safety equipment is work avoidance, not initiative.

Scroll past the welcome screen to view the video below.